Privacy policy

At Roo Roo, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order with us.

1. INFORMATION WE COLLECT

When you place an order or interact with our website, we may collect information such as your:

* Name
* Phone number
* Email address
* Billing and shipping address
* Order and purchase details
* Information you provide when contacting our customer support team

Payment information is processed securely through our authorised payment partners.

2. HOW WE USE YOUR INFORMATION

We use your information to:

* Process and deliver your orders
* Send order confirmations and shipping updates
* Provide customer support
* Process returns or exchanges
* Improve our website and shopping experience
* Communicate with you about new launches, offers and updates, where permitted

3. SHARING YOUR INFORMATION

Roo Roo does not sell or rent your personal information.

We may share necessary information with trusted service providers, such as payment gateways, courier partners and technology providers, only when required to process your order or provide our services.

4. DATA SECURITY

We take reasonable measures to protect your personal information from unauthorised access, misuse, alteration or disclosure.

However, no online method of transmission or storage can be guaranteed to be completely secure.

5. MARKETING COMMUNICATIONS

If you choose to receive communications from Roo Roo, we may send you updates about new collections, launches, offers and other brand news.

You may opt out of promotional communications at any time.

6. COOKIES

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and provide a better shopping experience.

You can manage or disable cookies through your browser settings, although some website features may not function properly as a result.

7. THIRD-PARTY SERVICES

Our website may use third-party services such as payment gateways, courier services, analytics tools or other technology providers. These services may collect or process information according to their own privacy policies.

8. YOUR PRIVACY RIGHTS

You may contact us to request access to, correction of, or information about the personal data we hold about you, subject to applicable laws.

9. POLICY UPDATES

Roo Roo may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. CONTACT US

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our official Roo Roo customer support channels.